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In today's competitive environment, customers demand parts that are built to print. To provide a foundation for quality, MIC embraces the ISO 9002 Quality Management System. This system provides documented procedures to cover customer requirements from design and manufacturing through delivery of a product at its final destination. MIC has been certified to the ISO 9002 Standard since June 30, 1994.

At MIC, quality is built into the product, not inspected into it. All employees have primary responsibility to assure parts "meet the customer's stated and implied requirements." Inspection stations are strategically placed throughout the shop for in-process inspection by employees manufacturing the parts. The quality inspectors function as "facilitators" to train employees in the proper methods of inspection, assist with inspection, and provide verification of conformance to customer requirements. MIC has a comprehensive line of inspection, measuring, and test equipment, including two large CMMs. All inspection equipment and gages are kept calibrated in accordance with ISO 9002 and are traceable to NIST standards. A computerized calibration tracking system is used to assure all calibrations are current.

Management's objectives at MIC are defined to assure that customers get the product that they are expecting. These objectives include an on-time delivery record exceeding 95%, zero defects, continuous manufacturing improvement, employee involvement, a focus on quality, sensitivity to customer concerns, responsiveness, and cost reductions.